Most maps are cut to order and are fulfilled in the order they are received. Our production lead times vary but are currently averaging around 4-5 days. We ship via USPS Priority mail which advertises 2-3 day delivery. Maps are shipped in a flat cardboard sleeve.
We are not responsible for lost/stolen/undeliverable packages. USPS insurance is included on single map purchases. For info on filing an insurance claim, visit: https://www.usps.com/help/claims.htm.
If a package is returned because the address provided to us was not correct, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and shipping and handling will need to be re-paid before we will send the package again.
If your package has not been received within 2 weeks of receiving your shipping notification email (this is different from your order confirmation), please contact us at firstname.lastname@example.org and we direct you as to how to file a claim with the United States Postal Service.
As with any shipment, damage can occur in transit. If your map arrives damaged please email email@example.com and include:
- pictures of the damage
- your order number
Our customer service will assess the damage and replace the order based on the photos and description.
Beer Cap Maps are manufactured from plywood that has natural and manufactured variation. These variations add to the uniqueness of each map. It is our practice to inspect each map that we ship for damage or unsightly flaws. Defects on the back side that do not compromise the function of the holes or the appearance on the wall are not refundable.
BeerCapMaps aims for 100% satisfaction. We offer a 30 day money back guarantee on all items we sell. If within 30 days of receiving an undamaged item you do not absolutely love it, please:
- Contact customer service at firstname.lastname@example.org and obtain a Return Merchandise Authorization number
- Repackage all products in unused condition in original packaging
- Send it via USPS, UPS or Fedex and email the tracking number to email@example.com. Send the package to:
2800 W. Custer Ave
Milwaukee, WI 53209
Once we receive your merchandise we will start the refund process. If the merchandise arrives to us damaged we will inform you immediately so you can initiate a claim with the carrier. All merchandise we receive must be unused, in the original packaging with no outside box markings other than a shipping label. We charge a 20% restocking fee for all undamaged returns. Shipping and handling is not refundable. Items with FREE SHIPPING will be refunded less our actual shipping charges to you.